- Hospitality
- 100 (Registered)
-
(0 Review)
14
Sep
Intensive training on one-off or routine contacts with customers include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Course Content
Curriculum is empty
Curriculum
- Best practices for delivering first-grade guest service and articulate standards specific to the organisation
- Guidance for professional appearance, actions and attitude
- Language for welcoming guests, interacting professionally and closing conversations
- Service body Language
- Service recovery tactics
- Suggestions to manage service related stress
- Real time internship program
Course Details
Duration: 12 Weeks
Venue: TBA
Career Pathways
With an aim to prepare students committed to a career in the service industry, the objective of our academy is to provide and create opportunities for the all-round development of the students and well equip them to face the challenges in this competitive world. Students opting for diploma in customer service can take up their career from a range of establishments including Bars, Restaurants, Cafes, Conference Centers, Banqueting Venues, Hotels or Contract Caterers.
About the Instructor
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